I admit that I have been guilty of a lot of accessibility bad practices in the past, both as a freelancer and while working for agencies. Being a designer who has worked in various quick-turnaround environments that cared very little for user experience, let alone the needs of the disabled, I found myself designing and […]
Kiosks continue to integrate the latest in technology to improve the customer experience, reduce time on task, and extend the various tasks a kiosk can be used to complete. One such technology is Voice Recognition. What are the benefits of Voice Recognition, and can this technology improve kiosk accessibility? What is Voice Recognition? Voice Recognition […]
Introduction While accessibility and usability are frequently used as interchangeable concepts, that is not strictly accurate. Accessibility focuses on an individual’s capacity to use a product regardless of ability. Usability focuses on measuring the ease of use, learnability, and efficiency of the product. Accessibility is typically treated as a yes/no question while usability focuses on […]
In summary: yes, WCAG applies to kiosks. Overview of Kiosk Accessibility Rules Kiosk accessibility is largely guided by the Americans with Disabilities Act (ADA). The ADA sets forth hardware requirements and a few technical requirements for kiosks to follow in order to be considered accessible. The ADA specifically offers guidance for ATMs and Fare Machines […]
Many organizations first encounter accessibility as a risk to be managed. They may hear of drive-by lawsuits, bad press, and inflated costs. They are the prime target for products that promise to address all these concerns and more, just by adding a single line of code to a site. However, these add-on solutions not only […]
