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Creating a Usable Kiosk Experience for Customers with Disabilities

Posted on Wednesday, 20 May 2020 by Rachael Bradley Montgomery

Introduction While accessibility and usability are frequently used as interchangeable concepts, that is not strictly accurate. Accessibility focuses on an individual’s capacity to use a product regardless of ability.  Usability focuses on measuring the ease of use, learnability, and efficiency of the product.  Accessibility is typically treated as a yes/no question while usability focuses on […]

Does WCAG Apply to Kiosks?

Posted on Friday, 15 May 2020 by Matt Ater

In summary: yes, WCAG applies to kiosks. Overview of Kiosk Accessibility Rules Kiosk accessibility is largely guided by the Americans with Disabilities Act (ADA). The ADA sets forth hardware requirements and a few technical requirements for kiosks to follow in order to be considered accessible.  The ADA specifically offers guidance for ATMs and Fare Machines […]

Bolt-on Accessibility – 5 gears in reverse

Posted on Wednesday, 13 May 2020 by Steve Faulkner
2 comments on: Bolt-on Accessibility – 5 gears in reverse

Many organizations first encounter accessibility as a risk to be managed. They may hear of drive-by lawsuits, bad press, and inflated costs. They are the prime target for products that promise to address all these concerns and more, just by adding a single line of code to a site. However, these add-on solutions not only […]

Using the Accessibility Skills Hiring Toolkit to Build Capacity

Posted on Tuesday, 12 May 2020 by Sarah Horton

2020 is the year the web got real, and digital accessibility capacity is needed now, more than ever. With the COVID-19 pandemic, many of us are shifting our lives from the physical world to the digital. But is that world sturdy and strong enough to handle all we need from it? Are digital builders and […]

Accessible digital map experiences: a mountain climb or a walk in the park?

The topic of accessible maps recently came up during a conversation with an organisation we’ve been helping. They were worried about the accessibility of digital maps, and they were considering removing them from their websites. Since the maps were provided by a third party, the organisation had no idea what sort of accessibility issues might […]